Other research supports this current ne, for example McKinsey & Company found that three-quarters of online customers expect help within five minutes . From this perspective, chatbots become a highly relevant tool in customer experience your company .
Learn how to use a chatbot in WordPress to get the most out of your website and reap benefits for your business and customers.
Forbes Video: The Age of Artificial Intelligence
A chatbot is a program or tool that allows humans to interact with technology through different input methods. Some of these methods may include voice, text, touch, gestures, among others.
This system is an automat chat that imitates the human function of conversation, resolving frequent customer questions, thanks to the use of artificial intelligence.
Customer service is among the top 5 areas of AI use (37%) , according to Deloitte . That’s why chatbots (also known as AI conversational bot, AI assistant, intelligent virtual assistant) are becoming more and more hong kong telegram phone number list common in companies.
In addition, they have different levels of intelligence and are programm for various functions, including customer service. Depending on the company’s nes, it can be programm to understand questions, respond does the time we work affect happiness? and perform tasks such as web searches, calls, among others. It can be implement on a website, in applications and on social networks.
WordPress has grown so much that it start as a blogging platform and now it has expand from that to creating large e-commerce sites. Furthermore, statistics show that WordPress is the most popular CMS. According to data from W3techs , WordPress is us by 37.4% of all websites and represents a 63.5%
market share of the content management system
But what is a chatbot for WordPress? It’s about using artificial intelligence to fully exploit the potential of your website, generate customer contact opportunities, and increase conversions. There are many recommendations for a chatbot for WordPress, because it is clear that it generates great benefits for both companies and their customers’ experience .
The development of plugins be numbers has been an important factor for this CMS because they make it easier to use. Likewise, the chatbot for WordPress arrives as a powerful digital marketing tool to improve the user experience.
But if you have a form on your site, you might be wondering why do I ne a chatbot? Or what’s the difference? Forms in WordPress are useful, however, they are static and not real-time. Taking this to the physical world, it could be compar to having a salesperson standing still and silent, waiting for the customer to ask a question, and then giving them an answer.
A chatbot, on the other hand, would be the proactive and friendly salesperson who greets their potential client and makes themselves available to offer them personaliz attention. This is possible thanks to artificial intelligence, which gives the chatbot the ability to generate fluid and close conversations.