The 2019 Senior Management Outlook in Mexico study conduct by KPMG, presents with concern that only 69% of companies have a specific strategy on the subject of information technologies . Considering that it includes critical aspects such as storage, analysis and support of information for business objectives, as well as cybersecurity, which is of great relevance today improve your customers .
In this article, you will learn about the importance of network support, the features includ in this service , and how a support tool can improve your customers’ experience and your support team’s metrics.
Networks are the interconnection that
allows the exchange of information, hardware and software. They represent, among other benefits, cost ruction, agility and easy access to data, the possibility of providing centraliz administration and support and, in general, an increase in the company’s productivity.
The Network Support team is compris of multidisciplinary specialists , certifi in connectivity and networks. They provide technical support for companies, proactively and effectively managing network hong kong telegram data infrastructure resources.
The lack of continuity in the provision of the service can cause great risks and economic implications, both due to the loss of opportunities and possible sanctions for non-compliance.
For example, it is quite serious in the case of companies in the public sector or those whose activity depends to a large extent on the timeliness of information (which is currently the majority).
Improving customer experience:
Network technical support directly impacts the Resolution and Time and Effort pillars, defin as key to customer experience, according how to generate quality leads with social mia to KPMG methodology and which, according to the findings of said study,
From a single location, this team can work on the network in general or on any of the equipment that compose it, even under the modality of online technical support. It is much more effective than having to supervise several individual systems and configurations. But that is not the only, nor the most important, benefit of network support . It is only part of everything that it implies in terms of functions and benefits.
It refers to the administration and management
of the technological infrastructure where business applications run and where information is host. Specifically, this function be numbers is associat with activities such as:
The main objective of this function is to guarantee the operational continuity of the business through preventive and corrective maintenance. It is about preventing a technical failure from interfering with and putting the company’s performance at risk.